Shipping policy

Shipping Policy

Effective Date: August 22, 2026

AeronaOfficial aims to process and deliver orders as quickly and safely as reasonably possible.

1. Order Processing

Orders are normally processed after order confirmation.

Processing time may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

2. Delivery

Delivery time depends on the customer's location and the courier service used.

Estimated delivery times shown on the website are estimates and are not guaranteed delivery dates.

Delays may occur due to:

  • Courier issues

  • Weather

  • Public holidays

  • Address problems

  • Unexpected operational circumstances

  • Events beyond our reasonable control

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and active contact number.

If incorrect or incomplete information causes a delivery failure, additional delivery charges may apply where applicable.

4. Damaged Packages

If your package arrives visibly damaged, please contact AeronaOfficial as soon as possible and provide photographs/videos of the package and product where requested.

Return & Refund Policy

1. Return Eligibility

We may accept a return where:

  • The wrong product was delivered;

  • The product arrived damaged or defective; or

  • Another return condition specifically stated on the product/order applies.

For hygiene and safety reasons, opened or used perfumes, cosmetics, personal-care products, and similar products may not be eligible for return.

2. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, contact us promptly at:

aeronaofficial1@gmail.com

Please provide:

  • Order number

  • Customer name

  • Description of the issue

  • Clear photographs/videos where applicable

We may request the product to be returned for inspection.

3. Change of Mind

Returns due solely to change of mind may not be accepted, particularly for opened or used personal-care, cosmetic, perfume, or hygiene products.

4. Refunds

If a return is approved, the refund will be processed according to the applicable payment method and circumstances of the order.

Refund timing may depend on the payment provider or financial institution.

5. Shipping Charges

Original shipping charges may not be refundable unless the return is due to an error attributable to AeronaOfficial or otherwise required by applicable law.

Order Cancellation Policy

Customers may request cancellation as soon as possible after placing an order.

If an order has already been processed, packed, or dispatched, cancellation may no longer be possible.

To request cancellation, contact:

aeronaofficial1@gmail.com

Please include your order number and the name used when placing the order.

Product Disclaimer

AeronaOfficial sells perfumes and health & beauty products for their stated purposes.

We do not make medical claims or guarantee specific results unless such information is expressly provided by the product manufacturer and lawfully applicable.

Customers should:

  • Read the product label before use.

  • Follow the manufacturer's instructions.

  • Check ingredients for known sensitivities.

  • Perform a patch test where appropriate.

  • Discontinue use if irritation or an adverse reaction occurs.

  • Seek qualified professional advice for medical concerns.

AeronaOfficial is not responsible for damage or reactions resulting from misuse, failure to follow instructions, or use contrary to product warnings.

Legal Notice

All information on the AeronaOfficial website is provided for general product and shopping information.

We make reasonable efforts to keep website information accurate and updated, but we do not guarantee that every page, description, image, price, or availability statement will always be completely error-free or current.

AeronaOfficial reserves the right to modify:

  • Products

  • Prices

  • Availability

  • Website content

  • Promotions

  • Policies

  • Terms

at any time, subject to applicable law.

Unauthorized copying, reproduction, distribution, or commercial use of AeronaOfficial's branding, images, text, designs, or other original content is prohibited.

For legal, policy, order, or customer-support inquiries:

AeronaOfficial
Email: aeronaofficial1@gmail.com