Refund policy
1. Return Eligibility
We may accept a return where:
- The wrong product was delivered;
- The product arrived damaged or defective; or
- Another return condition specifically stated on the product/order applies.
For hygiene and safety reasons, opened or used perfumes, cosmetics, personal-care products, and similar products may not be eligible for return.
2. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, contact us promptly at:
Please provide:
- Order number
- Customer name
- Description of the issue
- Clear photographs/videos where applicable
We may request the product to be returned for inspection.
3. Change of Mind
Returns due solely to change of mind may not be accepted, particularly for opened or used personal-care, cosmetic, perfume, or hygiene products.
4. Refunds
If a return is approved, the refund will be processed according to the applicable payment method and circumstances of the order.
Refund timing may depend on the payment provider or financial institution.
5. Shipping Charges
Original shipping charges may not be refundable unless the return is due to an error attributable to AeronaOfficial or otherwise required by applicable law.